Coretec product

Customer Relationship Management(CRM)

Customer Relationship Management(CRM)

We propose Microsoft Dynamics 365 Customer Engagement (CRM) which is the leading customer relationship management system.
It offers the following capabilities:

Dynamics 365 Customer Engagement (CRM) helps in operation by integrating data from customer support, sales and marketing which can be viewed from a single system.
It helps in the analysis of various data collected from multiple sources and present it to business managers so they can make more informed decisions. 
Helps in collaboration by sharing data pertaining to customers and vehicles across the organization.
It is designed to allow system administrators and users the flexibility of customizing and configuring the system to meet their specific needs.

Product Features

How does Customer Relationship Management(CRM) help your organisation

Empower employees to work effectively

Your staff will work more effectively and make better decisions by using features like search filters, ‘advanced find’, and reporting tools, they can quickly and accurately access the precise information they need.

Automated Marketing Approach

This will help you in the campaign and leads management, promotional activities, marketing segmentation, and analytics.

Easy Integration

You will be able to connect the CRM to other systems like ERP and pull data and other resources to help you accomplish your tasks faster and more efficiently.

Reporting & Business Analytics

Microsoft Dynamics CRM has many tools that allow you to track and analyze your data so you can draw insights into the success of your business processes. Customizing the analysis tools to fit your organization will provide you valuable insight into your data and allow you to make decisions based on past performance.

Avoid Duplications

Microsoft Dynamics CRM has an inbuilt duplicate detection tool. This can be configured to detect duplicate entries based on preset fields.


You will enjoy a safer working environment considering as you can restrict access and customize users' privileges.

Track Leads

Monitor each opportunity through the sales funnel. It helps your sales & marketing team to stay organized, understand where each lead is in the sales process, and know who has worked on each opportunity.

Monitor Sales

Get real-time performance data. Sales data can be linked into the CRM solution, providing an immediate accurate picture of sales.

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