Objectives
- To have a centralized database
- Facilitate decision making through reports
- Prevent frauds and thefts with real-time banking and having controls (through workflows)
- Reduce operational costs
- Minimize human intervention thus limiting errors
Challenges
- Poor Support from their previous vendor
- Irreconcilable Reports
- They had a decentralized system thus serving members was a problem
- Human intervention was high
Solutions
- We integrated all their core banking solutions with all the required services
- Our solutions automated their processes to reduce the high rates of human errors they were experiencing.
- With business analytics, they were able to get helpful reports for their decision-making process.
- We have a one-call away professional support team always to provide Wakenya Pamoja SACCO any assistance they may need regarding our solutions.
- We also offered them alternative channels ie mobile banking and agency banking in order to provide their members with convenient services and get their services across the country.
Results
- Improved customer satisfaction by 50%
- Increase their revenues by 20%
- Their operational costs were reduced by 20%
- Their membership base grew by 10%
