How Wakenya Pamoja SACCO increased their revenues by 20% and their membership base by 10% using our solutions

A summary about the orgnisation

Wakenya Pamoja SACCO was founded in 1976 as a banking section of Kisii Farmers’ Co-operative Union. They later rebranded to Wakenya Pamoja Sacco in 2008 and got licensed by SASRA in 2011. Currently, Wakenya Pamoja SACCO has a base of 114, 520 members.

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Objectives

  • To have a centralized database
  •  Facilitate decision making through reports
  • Prevent frauds and thefts with real-time banking and having controls (through workflows)
  •  Reduce operational costs
  • Minimize human intervention thus limiting errors

Challenges

  • Poor Support from their previous vendor
  • Irreconcilable Reports
  • They had a decentralized system thus serving members was a problem
  •  Human intervention was high

Solutions

  • We integrated all their core banking solutions with all the required services
  • Our solutions automated their processes to reduce the high rates of human errors they were experiencing.
  • With business analytics, they were able to get helpful reports for their decision-making process.
  • We have a one-call away professional support team always to provide Wakenya Pamoja SACCO any assistance they may need regarding our solutions.
  • We also offered them alternative channels ie mobile banking and agency banking in order to provide their members with convenient services and get their services across the country.

Results

  • Improved customer satisfaction by 50%
  • Increase their revenues by 20%
  • Their operational costs were reduced by 20%
  • Their membership base grew by 10%

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