- To increase our membership
- To provide efficient and timely access to our services.
- To increase our members deposit through various alternate business channels
They had problems in the integration of the various service delivery channels and applications to the core banking system
Solutions we offered
- We implemented our mobile banking solution (M-SACCO) for Lainisha SACCO in order to offer their members more convenience.
- We also offered our agency banking solution (Core-cash) so as to get their services to the unbanked and increase their member base.
- Both M-SACCO and Core-cash were successfully integrated into their core banking system for proper operations and quality service delivery.
- We have a one-call away professional support team always to provide Lainisha SACCO any assistance they may need regarding our solutions.
After implementation, we took some months to monitor the solution and study it better if there were any needs for further improvements.
- Improved customer satisfaction by 75%
- Increase their revenues by 85%
- Reduced their operational costs by 60%
- Helped grew Lainisha SACCO’s membership to members 75%