How Lainisha SACCO improved their revenues by 85% and increased their membership by 75% using our solutions

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A summary about the orgnisation

Formerly used to be Mwea Rice Farmers Sacco from 21st January 1993 at registration until November 2014 when they rebranded to Lainisha Sacco Society Ltd in the spirit of opening the common bond. Presently, the Sacco has over 5500 members and membership is open to other players in the economy like groups, boda boda riders, horticultural farmers, small-scale traders, business people, salaried people, corporate bodies, and institutions. Being a deposit-taking Sacco, the SACCO is licensed, supervised, and regulated by SASRA (Sacco Societies Regulatory Authority).

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Objectives

  •  To increase our membership
  • To provide efficient and timely access to our services.
  •  To increase our members deposit through various alternate business channels

 

Challenge

They had problems in the integration of the various service delivery channels and applications to the core banking system

Solutions we offered

  • We implemented our mobile banking solution (M-SACCO) for Lainisha SACCO in order to offer their members more convenience.
  • We also offered our agency banking solution (Core-cash) so as to get their services to the unbanked and increase their member base.
  • Both M-SACCO and Core-cash were successfully integrated into their core banking system for proper operations and quality service delivery.
  • We have a one-call away professional support team always to provide Lainisha SACCO any assistance they may need regarding our solutions.

Results

After implementation, we took some months to monitor the solution and study it better if there were any needs for further improvements.

  • Improved customer satisfaction by 75%
  • Increase their revenues by 85%
  • Reduced their operational costs by 60%
  • Helped grew Lainisha SACCO’s membership to members 75%

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